BRENNAN healthsystems LAB

Understanding Health Information Management in the Home

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The study concluded in the spring of 2004. Case studies of four families were conducted to gain a deeper understanding of the job of health information management and the tasks that support it in order to improve and maintain health. The study's main objectives were to: (1) understand the variety of tasks health information managers perform to maintain or improve health and (2) understand how mechanisms that support health information management occur. The study aimed at answering the questions of “What are the health information management tasks of families?”. With respect to the specific tasks, the researcher wanted to understand: (1) how they are carried out, (2) when and where they take place, and (3) who is “responsible” for the task.

A sociotechnical systems approach and the Balance Model (Smith & Carayon-Sainfort, 1989) were used to conceptualize health information management as a “job”. The Balance Model conceptualizes job design as a balance of five job elements: (1) the individual(s) who carries out the job, (2) tasks that make up the job, (3) the tools and technologies used to perform job tasks, (4) the environment or “work” setting in which the tasks are carried out, and (5) the organizational structure which affects how the tasks are performed.

Data collection encompassed three stages: (1) in-home interview of the primary health information manager or person who makes most of the transactions related to health care within the household; (2) family interviews on home health information management tasks; and (3) observation of three of the tasks mentioned during the interviews.

Contact Information:
Teresa Zayas-Cabán
Phone: (608) 265-2995

Date last modified: 03/01/2004 03:22:42 PM CST
Date created: 17-Nov-2003
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